We were made aware of some problems accessing EBSCO databases off campus when using Internet Explorer (IE) browsers. Users were getting the same error message
when accessing EBSCOhost via Internet Explorer. We recently received a
fix from EBSCO which seems to be working. They explained that IE 8 and
IE9 recently changed the way they handle cookies. The following procedure
was necessary to clear cookies and cache. Once this was done access seems
to be working again.
1. Open Tools>Internet Options in the IE browser
2. Open “Browsing History DELETE”
3. UNCHECK “Preserve Favorites website data”
4. CHECK OFF the rest of the settings
Specifically: Temporary Internet files, Cookies, InPrivate Filtering data
5. Click DELETE button
6. Close all IE web browsers and launch a new IE window and try
logging into EBSCOhost now.
